Frequently Asked Questions

Everything you need to know about shopping with Borjan

How can I track my order?

Once your order is dispatched, you will receive a confirmation email and SMS containing a unique tracking number to monitor your shipment's progress.

What is Borjan's return and exchange policy?

We offer a 14-day return and exchange policy for unused items in their original packaging. Please ensure you have the original invoice for a seamless process.

What payment methods do you accept?

We accept Cash on Delivery (COD), as well as all major credit and debit cards, including Visa and Mastercard, through our secure payment gateway.

How long does delivery usually take?

Standard delivery takes 3 to 5 business days for major cities and 5 to 7 business days for remote locations within the country.

Are the colors of the products accurate on the website?

While we strive to display colors as accurately as possible, slight variations may occur due to different screen resolutions and studio lighting.

Do you offer international shipping?

Currently, we only ship within the country. However, we are working on expanding our services to reach our international customers soon.